Privacy Policy

This policy applies to visitors and registered users of the GetHome portal (gethome.ca), including people searching for a home, people applying for a rental or purchase through a real estate agent on the platform, and real estate agents using the platform to manage clients. Section 2 below separately addresses documents submitted as part of a rental or purchase application.

We collect information in three ways: what you give us directly, what we collect automatically as you use the Service, and what we receive from a third party you choose to connect, such as a sign-in provider.

Account information. Name, email address, phone number, and — if you sign in with Google, Facebook, or Apple — the basic profile information (name, email, profile photo) that provider shares with us.

Search and browsing activity. Saved searches and their filters (price, location, property type, etc.), areas you’ve drawn or selected on the map, favourited listings, and which listings you’ve viewed. We use this to show you relevant results and to let your agent understand what you’re looking for.

Communications. Messages you exchange with a real estate agent through the platform, and support requests you send us.

Application and qualification documents. If you apply for a rental or purchase through your agent, we may collect documents you or your agent upload as part of that application, which can include: government-issued photo identification, proof of income (pay stubs, employment letters), credit reports, bank statements, and a Notice of Assessment (NOA) from the Canada Revenue Agency. These documents are collected only in the context of a specific application, are visible only to you and your matched agent (and, if you choose to contact one, a mortgage broker), and are handled with the same safeguards as the rest of your personal information described in this policy.

Consent records. When you accept a specific term — for example, before we share your information with a matched agent, or before you access properties covered by an MLS Virtual Office Website (VOW) — we keep a record of what you agreed to and when, so both you and we have an accurate history.

Technical information. Standard web request information (IP address, browser type, device type) and a small number of functional cookies described in Section 5.

We do not collect more than we need for the purposes described in this policy, and we do not knowingly collect information from children — see Section 9.

We use personal information to:

• operate the Service — show you listings, save your searches and favourites, and connect you with a real estate agent;
• process rental and purchase applications you submit through an agent;
• send you service-related communications, such as new-listing alerts for a saved search (you can unsubscribe at any time — see Section 6);
• respond to support requests and questions;
• maintain the security and integrity of the Service, including detecting and preventing fraud or abuse;
• meet legal, regulatory, and real estate board (MLS) requirements that apply to a real estate listing and search platform; and
• improve the Service.

We do not use your information to make automated decisions that produce legal or similarly significant effects on you.

We share personal information only where necessary to provide the Service, and never sell it to third parties for their own advertising purposes.

• Your real estate agent. If you’re matched with or choose an agent on GetHome, that agent can see the information relevant to helping you — your contact details, saved searches, and, where you’ve applied for a rental or purchase, your application and its documents.
• A mortgage broker, only if you choose to contact one. GetHome can show you a mortgage broker’s contact details on request; we don’t share your information with a broker unless you actively reach out.
• Real estate boards and MLS data providers. Where required for MLS/VOW compliance, limited information about your access to certain listing data may be logged, consistent with the terms you accept before that access is granted.
• Service providers who work on our behalf, such as our email/SMS delivery provider and cloud hosting provider, under agreements that limit their use of your information to providing that service to us.
• When required by law, such as in response to a valid legal request, or to protect the rights, property, or safety of REOS, our users, or others.

GetHome currently uses only functional cookies — nothing used for advertising or third-party tracking:

• a session cookie that keeps you signed in;
• a cookie that remembers your display theme (light/dark);
• a cookie that remembers your preferred language.

If this changes — for example, if we add analytics in the future — we’ll update this policy and, where required, ask for your consent first.

Under PIPEDA, you have the right to:

• access the personal information we hold about you;
• correct inaccurate information;
• withdraw consent for uses of your information that depend on consent (for example, being matched with a specific agent), subject to legal or contractual restrictions; and
• request deletion of your information, subject to what we’re required to retain for legal, regulatory, or legitimate business reasons (for example, records of a completed transaction).

You can update your name, contact details, and language/theme preferences directly in your account settings. You can unsubscribe from saved-search email alerts using the link in any such email, or from your notification settings. For anything else, contact us at [email protected] and we’ll respond within a reasonable time.

We use reasonable technical and organizational safeguards to protect your information, including encrypted connections (HTTPS) and access controls that limit who can see application documents and personal details to you, your matched agent, and authorized platform administrators. No method of transmission or storage is 100% secure, and we can’t guarantee absolute security.

We retain personal information for as long as your account is active or as needed to provide the Service, plus any additional period required to meet legal, regulatory, tax, accounting, or dispute-resolution obligations. Application documents tied to a specific rental or purchase are retained only as long as reasonably necessary for that transaction and any applicable record-keeping requirement, after which they are deleted or de-identified.

GetHome is not directed at, and we do not knowingly collect personal information from, anyone under 18 years old. If you believe a child has provided us with personal information, contact us at [email protected] and we will delete it.

We may update this policy as the Service evolves. If we make a material change, we’ll update the effective date above and, where appropriate, notify you (for example, by email or an in-app notice).

Questions, concerns, or requests about this policy or your personal information: [email protected]

REOS (Real Estate Operation System) — operating name, business registration in progress.